Refund policy

Despatch Times

Most items are made to order to help reduce waste.

  • Prints and greetings cards: Despatched within 5 working days
  • All other products: Despatched within 10 working days

Many orders are sent sooner, but we allow this timeframe as most products are made especially for you or sourced from trusted UK suppliers. Some items may be shipped directly from our production partners to reduce waste and unnecessary transport. This will always be stated on the product page.

Please note that delivery times begin after your order has been despatched.

UK Delivery

  • Royal Mail 2nd Class: £3.50 (estimated 2–5 working days)
  • Royal Mail 1st Class Signed For: £5.50
  • Royal Mail Tracked 24: £6.00
  • Larger Items: Mugs, hoodies, flasks and pet bandanas: £4.00 (Royal Mail 2nd Class)

Delivery estimates are provided by Royal Mail and cannot be guaranteed. Once your order has been despatched, delivery is the responsibility of the postal service.

Tracked delivery is available as an optional upgrade at checkout and is recommended.

Lost Orders

If your order hasn't arrived, please wait until the following time has passed before contacting us:

  • UK orders: 10 working days after the estimated delivery date

These timeframes follow Royal Mail's policy for items considered lost. If your order still hasn't arrived after this period, please get in touch, and we'll be happy to help.

Returns

We hope you love your order, but if not, we gladly accept returns and exchanges.

  • Contact us within 14 days of delivery.
  • Return your item within 28 days of delivery.
  • Buyers are responsible for return postage costs.

To be eligible for a return, items must be unused, in their original condition and returned in their original packaging.

Please do not remove prints or greetings cards from their protective cello packaging to photograph them, as this makes them ineligible for return.

If your order arrives damaged or incorrect, please contact us with photographs, and we'll work with you to put things right.

To start a return, email hello@studiopaperpals.co.uk. Returns sent without contacting us first may not be accepted. Refunds are processed within two working days of receiving and inspecting your return.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If anything is damaged, defective or incorrect, email us with photographs as soon as possible so we can resolve the issue quickly.